Privacy Policy

Our Commitment to Your Privacy

At Haven Reson, we understand that your privacy is important. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our accommodation services. We are committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act (PDPA) and international best practices.

This policy applies to all information collected through our website, email communications, and during the provision of our accommodation services. Please read this privacy policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Data We Collect

We collect the following types of personal data:

• Contact Information: Name, email address, phone number, mailing address
• Identification Data: Passport or ID number (for resident registration)
• Financial Information: Payment details for accommodation fees
• Usage Data: IP address, browser type, pages visited, time and date of visits
• Communication Data: Messages sent through contact forms, email inquiries
• Cookie Data: Preferences and session information (see Cookie Policy)
• Emergency Contact: Next of kin information for safety purposes

How We Collect Information

• Directly from you when you fill out forms on our website
• Through your interactions with our customer service team
• Automatically through cookies and similar technologies
• From third parties such as referral partners or employers (with consent)

How We Use Your Information

We use your personal data for the following purposes:

Legal Basis for Processing

We process your personal data based on:

• Consent: For marketing communications and optional data processing
• Contract: To fulfill our accommodation agreement and provide requested services
• Legitimate Interest: For business operations, security, and service improvements
• Legal Obligation: To comply with Singapore laws and regulations

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data:

In the event of a data breach, we will notify affected individuals within 72 hours and take immediate steps to mitigate any potential harm, in accordance with PDPA requirements.

Data Retention

We retain your personal data for:

• Contact form submissions: 3 years from last interaction
• Resident records: 5 years after tenancy ends
• Financial records: 7 years for tax and legal compliance
• Marketing data: Until consent is withdrawn
• Website analytics: 24 months

After the retention period, personal data is securely deleted or anonymized. We may retain anonymized data for statistical purposes indefinitely.

Sharing with Third Parties

We may share your personal data with:

• Service Providers: Property management systems, payment processors, maintenance contractors
• Professional Advisors: Lawyers, accountants, auditors (under confidentiality)
• Government Authorities: When required by law or for immigration purposes
• Business Partners: With your explicit consent for specific services
• Emergency Services: In case of medical or safety emergencies

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not sell, trade, or rent your personal information to others.

Your Rights

Under the PDPA, you have the right to:

To exercise these rights, please contact our Data Protection Officer using the contact information below. We will respond to your request within 30 days.

International Data Transfers

Your personal data may be transferred to and processed in countries outside Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally approved mechanisms to protect your information to the same standard as required under Singapore law.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe we have not handled your personal data properly.